Refund and Cancellation Policy

Last Updated: 22/12/2024

Welcome to QRSATHI, an innovative software solution designed to revolutionize restaurant operations by providing a seamless and efficient QR-based menu system. At Qrsathi (“Company,” “We,” “Us,” or “Our”), we value your trust and strive to ensure transparency in all our transactions. This Refund and Cancellation Policy outlines the terms and conditions governing refunds, cancellations, and related matters for our services.

1. General Terms

• The subscription to QRSATHI requires payment of a subscription fee based on your chosen plan.
• Taxes may apply to the subscription fee in accordance with applicable laws.
• Non-Refundable Installation Charges: 30% of the subscription fee is designated as installation charges and is non-refundable.

2. Refund Policy

QRSATHI – Restaurant QR Menu Software

We offer a straightforward refund policy for our software to ensure customer satisfaction while maintaining operational fairness.

• Refund Eligibility: The remaining eighty percent (70%) of the subscription fee is refundable under the following conditions:
  • Cancellation requests must be made within thirty (30) days of subscription activation.
  • Refunds will be issued only if there has been no breach of terms, unauthorized modifications, or misuse of the software.

Digital Products (Shop)

For any additional digital products or services offered via our platform:

• Non-Refundable: All sales of digital products, including templates or add-ons, are final and non-refundable.

3. Subscription Cancellation

How to Cancel

You may cancel your subscription by contacting us through any of the available support channels or accessing your account settings on the QRSATHI platform.

Refund Processing

• Refunds will be processed for eligible cancellations within the specified refund period (30 days for QRSATHI) after deducting the non-refundable installation charges.
• Refunds will be credited to the original payment method and may take up to [specific time frame, e.g., 7–8 business days] to reflect in your account.

4. Support and Contact Information

We are committed to providing comprehensive support for all inquiries, refunds, and cancellations. Feel free to reach out to us through any of the following channels:

• Email Support: support@qrsathi.com
• Help Center: www.qrsathi/help
  Our dedicated support team is available to assist you with all your concerns promptly and professionally.

5. Amendments to the Policy

We reserve the right to revise or amend this Refund and Cancellation Policy at any time without prior notice. Updates will be published on our website. Continued use of our services constitutes your acceptance of the updated terms.

6. Termination by the Company

We may terminate your subscription at our discretion for reasons including, but not limited to:

• Breach of terms, fraudulent activity, or misuse of the platform.
• In such cases, no refunds will be issued for termination caused by user misconduct.

For voluntary termination by the Company not related to user conduct, a prorated refund (excluding non-refundable charges) for the unused portion of the subscription term will be issued.

7. Limitation of Liability

To the fullest extent permitted by law:

• Our liability for any claims arising from the use of QRSATHI services will not exceed the last subscription fee paid by the user.
• Under no circumstances shall the Company, its directors, officers, employees, or agents be held liable for indirect, incidental, or consequential damages resulting from the use or inability to use our services.